Shipping & FAQs
Shipping & Delivery
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Standard delivery:
We will do our best to ship out your order as fast we can. Dispatch of your order from our Sydney HQ will generally take between 1 to 2 business days from the time of your order being placed.
Express delivery:
Express orders are dispatched no later than next business day from our Sydney HQ.*Please note that dispatch timeframes do not include public holidays or weekends.
** IMPORTANT: Please make sure you double check all the spelling of your personal details & address before confirming the order. Matchado is not resposible for any additional shipping charges due to incorrect shipping details.
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We ship all Australian domestic orders with Australia Post, who has provided the following estimates for delivery.
Domestic shipping timeframes:
Standard: 3 to 5 business days.
Express: 1 to 3 business days.*For regional areas please allow longer transit times.
International shipping is not offered currently.
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Delivery within Australia:
We are pleased to offer FREE Shipping for all orders $150 and above within Australia (after all discounts). For orders $150 or less, or express shipping, please see below:
Standard shipping — 3 to 5 business days — $10.00 Flat rate
Express shipping — 1 to 3 business days — $15.00 Flat rate
Please note the free shipping offer and shipping costs are subject to change without notice.
Here are the full details of our Shipping Policy. -
Please note that Matchadō is not responsible for any deliveries that may be affected by customs, natural occurrences, transfers from Australia Post to the local carrier in your country, air and ground transportation strikes or delays, nor any extra fees, customs or back-end charges once the package has left Australia.
Please note that all shipping timeframes are from the time of dispatch. Dispatch can take 1 to 2 business days from the time of your order being placed. Please note that this does not include public holidays, weekends or sale and promotional periods.
Additionally. Any parcels rejected by the recipient due to customs charges are destroyed by the destination country and are therefore not eligible for refund by Matchadō. We recommend checking local customs charges before placing an order.
Payments & Safety
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All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
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We accept payments from Paypal, ApplePay, Google Pay, Afterpay, and all major credit card companies like Visa, Mastercard, and American Express.