Please note that Matchadō The Way of Tea is not responsible for any deliveries that may be affected by customs, natural occurrences, transfers from Australia Post to the local carrier in your country, air and ground transportation strikes or delays, nor any extra fees, customs or back-end charges once the package has left Australia.

Please note that all shipping timeframes are from the time of dispatch. Dispatch can take 1 to 2 business days from the time of your order being placed. Please note that this does not include public holidays, weekends or sale and promotional periods.

Additionally. Any parcels rejected by the recipient due to customs charges are destroyed by the destination country and are therefore not eligible for refund by Matchadō. We recommend checking local customs charges before placing an order.